Chief Operating Officer

People-Centered Research Foundation
Posted Date: 
Wednesday, February 21, 2018
Washington, DC

Interested candidates should send resume and letter of interest to Kathy Hudson,


The People-Centered Research Foundation (PCRF) is a young non-profit organization dedicated to accelerating health research that faster, more economical, and more relevant to patients and their caregivers.  PCRF supports and coordinates the biomedical research of a large and complex national network including health care delivery systems, academic medical centers, health plan payors, and patient groups joined in a mission to improve health and health care.  PCRF is seeking a COO who will report to the CEO and be responsible for helping build and nurture this transformative research enterprise.

Duties and Responsibilities

Management and Operations

  • Develop and implement appropriate operations management policies, procedures, and systems.
  • Secure and manage office systems and vendors including contract management, contact management, human resources, employee benefits, accounting, and IT. 
  • Oversee and monitor PCRF corporate insurances to ensure proper coverage based on
    PCRF operations.
  • Monitor foreseeable security risks and maintain emergency and security plans, including emergency preparedness and strategies for maintaining operations.

Budget and finance

  • Lead efforts to formulate PCRF’s annual operating budget.  Assist the CEO in presenting the proposed budget to the Treasurer and Finance Committee of the Board of Directors to secure approval. 
  • Monitor PCRF’s actual financial performance on an ongoing basis, identify and anticipate budget variances, and ensure that the CEO and senior staff are informed regarding budgetary issues and concerns.
  • Prepare financial analyses and make recommendations to the CEO regarding strategies to meet PCRF’s short and long-term financial goals and achieve financial sustainability.
  • Coordinate and supervise the work of an external CFO/accounting firm in financial reporting and analysis, record-keeping, and preparation of annual tax returns.
  • Develop, implement, and oversee an appropriate system of policies, internal controls, accounting standards, and procedures.
  • Make recommendations to the CEO regarding the financial management/accounting functions to be outsourced vs. performed in-house.
  • Secure an auditing firm and coordinate the preparation of annual audit.
  • Serve as primary liaison to the PCRF Treasurer and the Finance and Audit Committees of the Board of Directors. 
  • Work closely with business development and science programs to secure and manage financial partnerships and cultivate new funding sources. 
  • Work with the VP for Research to develop and monitor PCRF’s project budgets and multi-year financial forecasts and ensure that grant spending is within budget. Ensure that staff members properly code expenses to the appropriate grants and contracts.
  • Work with other finance team members to prepare monthly budget-to-actual reports on grant and contract spending.
  • Prepare financial reports to funders; prepares budget modifications as necessary.

Grants/Contracts Management

  • Develop procedures, systems, policies, tools and templates for
    awarding contracts to the universities, companies, and non-profit organizations that are members of the research network.
  • Work with the VP for Research and other staff to monitor deliverables on contracts and payments to the network.
  • Work with our current funder, the Patient Centered Outcome Research Institute (PCORI), to develop and monitor project statements and associated payments.
  • Lead efforts to secure appropriate certification to receive grant and contract funding from diverse sources including directing efforts to secure a federal negotiated indirect cost rate.
  • Work with senior business development staff and the VP of Research to negotiate contractual terms and execute funding agreements with diverse sources including government, industry, and foundations.  
  • Assist in evaluating grant and contract opportunities from a financial lens before a decision is made to apply for funding.

Human Resources/Organizational Development

  • Work with the existing external HR company to supervise and oversee human resource functions including recruitment, hiring, onboarding, compensation, and benefits administration and oversight.
  • Establish personnel policies and procedures and ensure that the organization’s personnel policy manual is current and accessible to all staff.
  • Lead the evaluation, selection, and implementation of an effort reporting system.
  • Oversee the establishment and management of an Internship program to recruit, mentor, and evaluate interns.
  • Oversee development of annual work plans for staff tied to performance measures.
  • Serve as primary contact for employee concerns and provide guidance to managers related to personnel management.
  • Establish and oversee ongoing individual professional and team development for staff.

Information Technology

  • Coordinate and supervise the work of the current IT vendor and make recommendations to the CEO regarding the IT functions to be outsourced vs. performed in-house.
  • Establish and ensure compliance with information security policies and procedures.
  • Collaborate with senior staff to identify organizational IT needs and make recommendations to the CEO regarding IT strategies and investments.
  • Oversee the acquisition, maintenance and disposition of IT devices and software. 

Facilities and office services

  • Manage relationship with sublandlord, landlord, property manager, and other building personnel for office.
  • Oversee daily operations of office, including reception, supplies, security, building management and similar.

Travel and logistics services

  • Manage and direct travel policies and procedures to ensure compliance and smooth and
    effective operations.
  • Ensure all travel invoices, credit card payments, etc. are reconciled in a timely and accurate manner as per PCRF policy.


  • In carrying out assignments and responsibilities, the COO is expected to demonstrate exceptional professionalism, management, problem-solving and planning skills; prioritize a diverse and ever-changing individual and organizational workload; handle sensitive information discreetly and maintain confidentiality; serve as a positive example and mentor to staff of all levels; and possess a strong work ethic, a sense of humor and the ability to demonstrate creativity and resilience in the face of challenges. 
  • Master’s in business administration, public administration, or related field is preferred.
  • Track record of success in high-performing organizations and roles, experience with a start-up is a plus. Proven track record of success facilitating progressive organizational change and development within a growing organization.
  • Minimum eight years’ experience in operations management.
  • Broad accounting/finance experience required, preferably in a biomedical research or healthcare setting.
  • Experience establishing and overseeing contracts management systems.
  • Easily adaptable; comfortable with change and can switch gears easily. 
  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
  • Superior management skills; ability to build a team, influence and engage direct and indirect reports and peers.