Reporting to the Senior Vice President, Care Services, the Director, Clinical Programs will be responsible for achieving center certification through successful completion of comprehensive clinical and administrative reviews. The Director, Clinical Programs will confirm to patients, family members, caregivers and other key stakeholders the validity and comprehensiveness of the certified center’s standards of quality and implementation of best practices. The primary goal of the certification process is to ensure evidence-based care processes closely linked to positive patient outcomes are hard-wired into the patient experience.
The Director, Clinical Programs, will be responsible for all aspects of the programs associated with the Certified Treatment Centers of Excellence and Recognized Treatment Centers including program development, implementation, monitoring, establishing action plans to achieve program deliverables, detailing budget considerations for national and local chapters and communication of the entire program to all constituents.
This position may be based in either the Washington, D.C. headquarters of The ALS Association or remotely from a major market location.
Essential Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned, including serving as a resource for other care services programs. In collaboration with the Senior Vice President Care Services:
- Develop and maintain strong relationships with executive directors, medical directors, national office staff and care services staff across the country
- Identify innovative models for certification levels, including the scope, goals and deliverables
- Develop criteria for center certification and recertification levels
- Develop review processes for programs to achieve optimal efficiencies
- Establish rotation schedule for re-certifications and new center certifications including milestones, critical paths and potential risks
- Develop the structure, composition, responsibilities and review processes of the Certification Review Committee
- Provide direction, education and support to review team(s) and other stakeholders
- Lead the implementation of programs
- Develop positive, progressive relationships with clinical center staff
- Maintain ongoing communications with clinical centers as it relates to center programs and applicable ALS Association updates
- Develop positive, progressive relationships with chapters who support one or more certified centers
- Maintain ongoing communications with chapters as it relates to the certified center programs and ALS Association updates
- Continually seeks opportunities to increase chapter and clinic center support and satisfaction
- Develop and implement timely, purposeful, monitoring mechanism(s) for the programs to include both quantitative and qualitative measurements and narrative ( benchmarks, volumes, descriptives, outcomes, satisfaction levels etc)
- Facilitate annual reporting of clinical centers as outlined in the certification and
- re-certification programs
- Present reports defining project progress, problems and solutions
- Summarize data gathered from monitoring into reports for chapters, executive committees and other key stakeholders
- Proactively recommends revisions to programs as indicated by information received, strategic initiatives and required deliverables
- Develop resource requirements and manages budget associated with programs
- Ability to travel as required or requested.
- Bachelor's degree (B.S.) from four-year college or university in a health profession, business, public health or health-related discipline plus five years related experience and/or training; or the equivalent combination of education and experience. Nursing or graduate degree preferred.
- Five years of related experience working gin a healthcare setting.
- Proficient in Microsoft Office products including Word and Excel, PowerPoint.
- Familiarity working with simple databases
- Ability to deliver presentations in small and large group settings.
- Ability to travel up to 50% of the time on ALS Association business as required or requested.
- Familiarity with ALS or general neurology or issue connected with disability and independence
- Knowledge of healthcare facilities – operations, process improvement, quality
- Proven experience working on teams; management experience preferred
- Proven experience in program planning/development/implementation/management
- Proven experience working with, and reporting out, quantitative and qualitative data
The ALS Association is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity