Special Assistant to the CEO

National Alliance for Caregiving
Posted Date: 
Thursday, May 16, 2019
The Special Assistant to the CEO is a full-time position reporting directly to the President/CEO of the National Alliance for Caregiving. This position is a critical role at NAC. This individual will support the President/CEO in her work to achieve NAC’s mission to advance family caregiving through research, innovation, and advocacy; support the team by managing the office and teambuilding; and work on building strong communications with internal and external stakeholders to advance the work we do in the United States and internationally.

The Special Assistant to the CEO will be the first point of contact for external stakeholders, employees, the NAC Board, and the Governing Board of the International Alliance for Carer Organizations. The CEO relies on the Special Assistant to the CEO to troubleshoot and anticipate the daily needs of the organization, allowing her to focus on developing strategies to grow the organization and advance the cause.

NAC is a small team of six people with a passion for helping families and friends who care for someone with a chronic illness, medical complexity, disability, or other health care need. Our main work focuses on building partnerships and coalitions, conducting public policy research studies, and aligning with national non-profits, corporations, and federal agencies to advocate for families and improve their quality of life.

Ideal candidates should have a sense of humor and flexibility that would fit well within a start-up environment; emotional intelligence and sensitivity when working with caregivers and other external stakeholders is a must. The ability to keep detailed notes and track progress on activities are key to success in this role. Previous Capitol Hill experience is a plus; experience supporting a C-Suite level executive is required. This role would be a good fit for someone whose long-term career goals include Chief of Staff and who is interested in learning how to support and advise an executive.

Key Responsibilities
Executive Support to the CEO
  • Build and maintain a thorough understanding of all organizational functions to effectively support the planning and execution of strategic initiatives and provide recommendation and guidance to the CEO on actionable items.
  • Demonstrate good judgment and discretion, by keeping confidential information private and working to build credibility, trust, and support with the NAC team, the Board of Directors, external stakeholders, and others.
  • Work closely and effectively with the CEO to keep her well informed of upcoming commitments and responsibilities, following up appropriately as needed.
  • Provide a brief, high-level daily agenda via email.
  • Prepare and distribute correspondence on behalf of the CEO for internal and external audiences, such as donors and caregiver advocates.
  • Provide broad administrative support to the CEO including managing her weekly calendar, completing expense reports and attaching receipts.
  • Arrange travel plans, itineraries, agendas, and materials, and provide electronic and print copies for the CEO and her family.
  • Proofreads and provides support for written communications on behalf of the CEO, including emails, donor letters, thank you letters, meeting announcements, and other additional formal/informal communications
  • Attend meetings with the CEO as requested and take meeting minutes.
Board Support and Liaison
  • Serves as the CEO’s liaison to the NAC Board of Directors and the Governing Board of International Alliance for Carer Organizations (IACO), providing administrative support including meeting planning, filing and record keeping, scheduling national and international calls.
  • Take meeting minutes for review by the CEO and external counsel, and distribute as appropriate.
  • Complies with applicable rules and regulations set in the Bylaws regarding the Board and Committees, including advance preparation and distribution of materials before meetings in electronic/paper format.
  • Team Support
  • Works with the Finance team as requested to support the financial operations as the organization, including opening/receiving mail, depositing checks, communicating about financial information, and maintaining financial records.
  • Participates as an adjunct member of the management team, including assisting in scheduling meetings, taking meeting minutes, and attending staff meetings.
  • Maintains filings and supports required paperwork for NAC programs, including needed documentation for 501(c)(3) status such as tax filings.
  • Works with the NAC team to coordinate the CEO’s activities.
  • Follows up on contacts made by the CEO and supports the cultivation of ongoing relationships.
  • Support team-building activities and help maintain a progressive, welcoming culture within the organization.
  • Other special projects as assigned. 
  • Bachelor’s degree with at least 5 – 7 years of work experience, or 15 years of experience with an Associate's Degree;
  • Exemplary interpersonal skills, including the ability to build relationships with other team members, Board members, organizational members of NAC, external parties, donors, and to address conflicts in a professional and tactful manner should they arise;
  • Superior written and verbal communication, including skill in managing up and working as a “gatekeeper” for executives;
  • Proficiency with computers, including advanced skills in MS Word, Outlook, Excel, and PowerPoint and Adobe Acrobat in particular; and
Personal characteristics that indicate a good fit for the NAC team
  • Optimistic – more likely to say, “let’s try this” than “this won’t work” when things seem hard or unclear. Willing to work with the team to accomplish shared goals and to manage the organization’s growth.
  • Respectful – of the communities we need to engage, team members with different strengths and abilities, and different nationalities or cultural background and values of the NAC team, members, and stakeholders.
  • Invested – in the issues facing family caregivers. Passionate about making change for unpaid caregivers and those they care for, including older adults, people with medical complexity and special health care needs, and people with disabilities.
  • Flexible – able to shift thinking and plans to accommodate new information and initiatives without losing sight of overall goals. Excited to work in an entrepreneurial, start-up environment during this growth phase.
Compensation and Benefits
  • Annual Salary: $ 60,000 – $ 70,000 (DOE)
  • TIAA 403(b) Retirement: Annual 10% contribution of salary, no match required
  • Kaiser Permanente Health Insurance with $50 bi-weekly employee contribution
  • 15 Annual Days of Paid Time Off, accrued bi-weekly
  • 5 Paid Sick Days, immediately available
  • Paid Federal Holidays and Winter Holiday (Office closed 12/24 – 12/31)
  • Paid Monthly Transportation Benefit
  • Career Development Opportunities
  • Please note that while our offices are currently located in downtown Bethesda, we will be moving to downtown DC in July 2019.
The National Alliance for Caregiving is an equal opportunity employer (EOE). Candidates of diverse backgrounds, older adults, people of all genders, people with disabilities, people of LGBTQ sexual orientation, and Veterans are encouraged to apply. To apply for the Special Assistant to the CEO position, please submit your résumé and cover letter in one PDF document addressed to Patrice A. Heinz by email to patrice@caregiving.org